Privacy Policy

Effective Date: 09 July 2026

At RayXpress, operated by RAY XPRESS PVT LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the RayXpress mobile application, website, and related services.

By using RayXpress services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use RayXpress, we may collect the following information:

Personal Information

Full name
Mobile phone number
Email address
Delivery address
Location information
Account details
Order Information
Food orders and order history
Restaurant preferences
Delivery details
Payment transaction information
Device Information
We may collect certain technical information including:
Device type
Operating system
App version
IP address
Device identifiers
App usage information

2. Location Information
RayXpress may collect location information to:
Provide accurate delivery services
Connect customers with nearby restaurants
Enable delivery tracking
Improve service coverage
Location access can be managed through your device settings. Disabling location access may affect certain app features.

3. How We Use Your Information
RayXpress uses collected information to:
Create and manage user accounts
Process and deliver food orders
Provide customer support
Improve our services and app experience
Send important service notifications
Provide promotions and offers
Prevent fraud and unauthorized activities

4. Payment Information
Payments made through RayXpress are processed using secure third-party payment providers.
RayXpress does not store complete payment card details. Payment information is handled according to the security standards of the respective payment service providers.

5. Sharing of Information
We may share necessary information with:
Restaurant Partners
To prepare and complete your food orders.
Delivery Partners
To complete deliveries and provide accurate delivery services.
Service Providers
Third-party companies that support:
Payment processing
App services
Hosting
Analytics
Customer communication
We do not sell or rent your personal information to third parties.

6. Data Security
RayXpress takes reasonable measures to protect user information against:
Unauthorized access
Loss
Misuse
Disclosure
However, no online service can guarantee complete security, and users should protect their account credentials.

7. User Account Responsibility
Users are responsible for maintaining the security of their account information.
Please contact RayXpress immediately if you believe your account has been accessed without authorization.

8. Notifications
RayXpress may send notifications related to:
Order updates
Delivery status
Account information
Promotions and offers
Users can manage notification preferences through their device settings.

9. Children's Privacy
RayXpress services are not intended for users who do not meet the minimum legal age requirements for online services.
We do not knowingly collect personal information from children without appropriate consent.

10. Data Retention
We retain user information only for as long as necessary to:
Provide services
Maintain account records
Meet legal and business requirements
Resolve disputes

11. Your Privacy Rights
Users may request:
Access to their personal information
Correction of inaccurate information
Account deletion requests
Requests can be submitted through our official support channels.

12. Changes to This Privacy Policy
RayXpress may update this Privacy Policy from time to time due to changes in our services, technology, or legal requirements.
Any updates will be published through our official website or application.
Existing company operations and user services will not be affected unless officially communicated by RayXpress.

13. Contact Us

RAY XPRESS PVT LTD
NS104, 1st Floor, Nugasewana Building
Bandarawela, Sri Lanka
Email: support@rayxp.com
Phone: +94 77 669 1157
Thank you for trusting RayXpress.
We are committed to protecting your privacy while providing a reliable and convenient food delivery experience.

Privacy Policy

Effective Date: 09 July 2026

At RayXpress, operated by RAY XPRESS PVT LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the RayXpress mobile application, website, and related services.

By using RayXpress services, you agree to the practices described in this Privacy Policy.1. Information We CollectWhen you use RayXpress, we may collect the following information:

Personal Information

4. Payment InformationPayments made through RayXpress are processed using secure third-party payment providers.RayXpress does not store complete payment card details. Payment information is handled according to the security standards of the respective payment service providers.

6. Data SecurityRayXpress takes reasonable measures to protect user information against:Unauthorized accessLossMisuseDisclosureHowever, no online service can guarantee complete security, and users should protect their account credentials.

7. User Account ResponsibilityUsers are responsible for maintaining the security of their account information.Please contact RayXpress immediately if you believe your account has been accessed without authorization.

8. NotificationsRayXpress may send notifications related to:Order updatesDelivery statusAccount informationPromotions and offersUsers can manage notification preferences through their device settings.

9. Children's PrivacyRayXpress services are not intended for users who do not meet the minimum legal age requirements for online services.We do not knowingly collect personal information from children without appropriate consent.

10. Data RetentionWe retain user information only for as long as necessary to:Provide servicesMaintain account recordsMeet legal and business requirementsResolve disputes

11. Your Privacy RightsUsers may request:Access to their personal informationCorrection of inaccurate informationAccount deletion requestsRequests can be submitted through our official support channels.